Return & Exchange Policy – Orientina
At Orientina, we take pride in offering unique, handcrafted products made with exceptional care and quality. Due to the handmade nature and delicate craftsmanship of our products, we have a specific return and exchange policy to ensure the best experience for our customers.
1. Returns & Exchanges
To maintain the exclusivity and quality of our products, returns and exchanges are not available.
Custom-made and perishable items cannot be exchanged or returned, except in cases of defects or damage.
2. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 24 hours of receiving your order, along with photos showing the issue.
After review, we will offer you a replacement or refund as appropriate.
3. Refund Policy
Shipping fees are non-refundable, except in cases of damaged or incorrect items.
Refunds will be processed using the original payment method within our standard processing time.
4. How to Request a Return
Contact us at [Customer Support Email] with your order number and product details.
If eligible, we will provide the necessary return instructions.
5. Order Cancellations
Orders can be canceled before they are shipped. However, cancellations are not possible once production has started—especially for custom orders.
For any inquiries, feel free to reach out—we’re happy to assist you!
How to Care for Orientina Products
Orientina products are distinguished by their high quality and unique design, and they require special care to ensure they remain shiny and beautiful for a long time. Here are some tips for optimal care:
1. Cleaning:
Use a soft cloth or a non-abrasive sponge to clean Orientina products.
Avoid using strong chemicals such as bleach, acidic cleaners, or those containing whitening agents.
Do not place products in the dishwasher, which may damage the outer layer.
2. Drying:
After cleaning, dry the products thoroughly with a dry cloth to maintain their shiny appearance.
Do not leave the product wet for a long period.
3. Storage:
It Staying the products in a dry place, away from moisture is preferable.
Avoid storing products in areas exposed to high heat or direct sunlight.
4. Special Precautions:
Do not place products in the microwave or oven.
Avoid using sharp tools that may scratch the surfaces.
By following these tips, your Orientina products will maintain their beautiful appearance for a long time, ensuring you can enjoy them on all occasions.
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